Tenant FAQsTenant requirements for renting? Tenants must provide the following:
- Satisfactory references
This will be dependent on RPMC running a credit check, contacting employers to confirm tenant income and position held and RPMC contacting previous landlords/agents to check tenant rental history.
RPMC require a photocopy of photographic ID and a recent utility bill as proof of address for each tenant.
- Cleared Funds
RPMC will require a security deposit and 1 month’s rent in advance which must be paid in cleared funds prior to the commencement of the tenancy.
- Payment of rent
Tenants are expected to pay the specified rent by the date specified in your agreement.
- Report maintenance issues
Tenants must report any maintenance issues at the property promptly to the landlord. Issues that are not reported may cause long term damage to the property if not rectified and tenants have a legal obligation to report them.
- Routine maintenance
Tenants are responsible for undertaking routine maintenance such as changing light bulbs, changing smoke alarm batteries, clearing gutters and for keeping the property in a clean and reasonably maintained state – this includes the outside areas of the property. Tenants are expected to repair any problems that they have caused (through neglect, misuse or by accident).
- Pay utilities
Tenants must pay for the use of the utilities (gas, water, electricity, oil, council tax, telephone etc.) whilst residing at the property.
A security deposit is taken at the beginning of the tenancy to cover damages and dilapidations at the property during the tenancy. This deposit is equal to 1.5 x the monthly rental as standard on all RPMC properties. Tenancy agreements will have some guidance on what can be claimed from deposits.
The deposit is protected via an approved government scheme as required by law. The deposit is held in an account for the duration of the tenancy.
Tenants receive information via post or email regarding the protection of the deposit which will include a Deposit ID, details about the tenant’s deposit (including amount, property address etc.) and a Repayment ID. It is very important that tenants keep this information somewhere safe and accessible as it is required to reclaim the deposit at the end of the tenancy.
A ‘lead tenant’ (someone who will deal with all things relating to the deposit and agreement on all tenants behalf) will be nominated if there is more than one tenant and all tenants must sign a document to confirm all matters relating to the tenancy are to be dealt with by the lead tenant.
How do I apply for a Property?
- Application form
- Application fees
- Photographic ID
You will need to complete one application per applicant aged 18 or over. Information required on your application will include bank details to run a credit search, previous landlord details and employment details. Please ensure any referees know that they will be contacted for a reference as this is likely to speed up the process. Click here to download an application form.
Once your offer has been accepted by the landlord and you have completed your application form you will be required to pay the application fees. This will include reserving the property whilst you are referenced, the referencing fee for each adult, administration of the application and creating the tenancy agreement. Please contact us for more information about tenant’s fees.
RPMC will need a photocopy of your photographic ID. If you do not have a photocopy then RPMC can make a copy for you.
You will be required to sign an Assured Short Hold Tenancy Agreement for a minimum of 6 months. In exceptional circumstances shorter leases may be available. If you would like to enquire about a shorter lease then please contact us directly for more information.
At the landlord’s discretion the lease may be renewed for a further fixed term (typically 6 or 12 months) or may lapse into a statutory periodic agreement that continues to run indefinitely on the same terms as the initial agreement until either party serves the required written notice.
In order for tenants to receive their deposits back it will need to be agreed by both the tenant and the landlord/agent. A final inspection or ‘check-out’ of the property will take place once the tenancy has finished determining whether or not there has been any damages or dilapidations to the property. Any damages, dilapidations and deductions will be communicated to the tenant.
Tenants will need their Deposit ID and Repayment ID in order to claim back the deposit. Tenants can have these re-sent by visiting the HELP section of www.depositprotection.com which will explain what tenants need to do if the Repayment ID is lost. Tenants can then visit the DPS website, log in using the deposit ID and Repayment ID and follow the instructions on the screen.
If tenants disagree with the claims made against the deposit then tenants will be invited to discuss this with the agent/landlord in order to come to an agreeable decision. If no agreement can be reached between both parties, the DPS adjudication process will be followed in which both parties are given the chance to provide evidence for their case and an independent body will make the decision. This decision will be final.
How do I pay my rent?
If RPMC are managing the property then the tenant’s rent will need to be paid by standing order into RPMC’s client account. Tenants will be provided with a standing order mandate form at the beginning of the tenancy with which will need to be completed.
If the landlord is managing the property then the initial payment will be made to RPMC and any further rental payments will be made to the landlord whose bank details will have been provided to the tenant.
Do I have to undertake any repairs?
Tenants will be required to undertake routine maintenance tasks such as changing light bulbs, changing smoke alarm batteries, clearing gutters and maintaining the outside areas (including weeding gardens/patios and mowing lawns) and to keep the property in a ‘tenant-like manner’. This means that the tenant must take reasonable care of the property and undertake small jobs and repairs.
What happens if I have an emergency out of office hours?If you have an emergency out of hours then please contact:
- Sue Houchen 07731 311787
What Identification do I need to show before I can move in?
Tenants will be required to provide some form of photographic ID (usually a passport or driving licence) of which we will take a photocopy and tenants may also be asked to provide proof of residency i.e. a utility bill.
When can I get the keys to my new property?
Tenants will not be able to have the keys to the property until the day of the tenancy commencement. All the relevant paperwork must be signed by all parties to the agreement (e.g. The Tenancy Agreement, Deposit Forms etc.) and the required monies for move in must have been received in cleared funds. RPMC will meet you at the property to hand over the keys and go through any relevant information the tenant may require whilst residing at the property.
What other expenses should I expect other than my rent?
Unless it has been otherwise negotiated tenants will be responsible to pay all utility bills that relate to the property. These are likely to include council tax, water, gas/oil and electricity usage. Tenants will also need to pay for a TV licence and any phone or internet bills they may have.
What is fair wear and tear?
The law defines fair wear and tear as “reasonable use of the premises by the tenant and the ordinary operation of natural forces.” This refers to the twin forces of time and normal daily habits. Walking across a carpet from door to dining table, for example, will exert a wearing effect during the length of a year which is perfectly natural.
It is a legal tenet that a landlord cannot expect to have old replaced with new at a tenant’s expense. An allowance for fair wear and tear must be made when considering compensation for damage.
The law also prevents a landlord from replacing old items with new and charging the tenant for the privilege. This is called betterment.
Common Sense and experience will be used to determine fair wear and tear and things such as the quality of the supplied item, its age, the condition of it before the tenancy and at the end of the tenancy.
Can the Landlord enter the property without my permission?
A landlord or their agent may only enter the property with a minimum of 24 hours written notice. There are certain circumstances in which a landlord, agent or appointed contractor may enter the property without this. These are usually in emergency situations and are extremely rare; please refer to your tenancy agreement for more information on when a landlord, agent or contractor can enter without prior notice or permission.